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BRE / Company / Application Matrix
 
Below is a list of BRE applications, companies, BRE tools, and any public/published information about benefits, ROI, cost, and the business case.
 
See also: List of Applications where Expert Systems, Business Rules and Knowledge-Based solutions are Most Effective
 
eBusiness Applications
ApplicationCompanyToolROI & Benefits, according to the CompanyBusiness Case and CostsTime & Source
MarketingPricing & Promotions
Enhance marketing promotionseBayILOG JRules™1 2 3 1/22/2004 Press Release
  Improve business response time across the Company's product categories. Creating an even better user experience. Improving time-to-market of the Company's products and services.
SalesCredit Card Authorization
Authorizer's Assistant, part of AMEX's Credit Authorization System (CAS)American ExpressMindBox5 6 7 8

 

 BIZRULES interview with AMEX Director, August 2001
  Uses business rules to simulate the decision process of experienced credit agents. In operation for over 10 years without having to rewrite the original rulebase. Less than five people maintain the core application, which supports all AMEX card products worldwide. Core application contains over 3,000 business rules, and the entire system contains about 35,000 business rules.
Manufacturing 
Packaging AdvisorDuPontEXSYS9 10 11 12

 

1989 presentation to AAAI
   Helps the customer evaluate alternative choices. Helps determine the quantities required to meet performance requirements, and estimate material costs. Management believes that 30 percent of DuPont's resin sales in the following year were attributable to accounts where Packaging Advisor helped open the door. DuPont believes this is the first expert system designed as a keystone in a new product's marketing communications strategy.
Other applications DuPontEXSYS13 EXSYS, Inc. web site
   DuPont claims over $1 billion in savings from their expert systems, and adds that for every $10,000 invested in expert systems, they obtained over $1 million in benefits.
InsuranceClaims Adjudication
AdjudiProUnited Healthcare?14 15 16 17  
   Automates its entire claims review process, cuts cost per claim from $1.23 to 15 cents, frees RN’s to handle the tough cases, and saves $15 million/year.  1980s/1990s
 Policy Administration
Policy administration legacy transformation projectA large auto insurerPegasystems SmartBPM   7/29/2005 Press Release
    
 Underwriting
Personal lines underwritingone of the larger P&C insurance carriers Pegasystems SmartBPM   7/29/2005 Press Release
    
 Medicare Part D
Call center support of Medicare Part D, the new Federal prescription drug subsidy programA leading healthcare payerPegasystems SmartBPM   7/29/2005 Press Release
    
Application to support Medicare Part DAn on-line Pharmacy Benefit ManagerPegasystems SmartBPM   7/29/2005 Press Release
    
 Internal Operations
Internal operationsAn Australian insurance companyPegasystems SmartBPM   7/29/2005 Press Release
    
Product DevelopmentBiotech
Manage clinical trials documentationA global biotech customerPegasystems SmartBPM  7/29/2005 Press Release
    
Project ManagementTracking
Project management trackingA global telecommunications companyPegasystems SmartBPM  7/29/2005 Press Release
    
Travel & TransportationScheduling
Scheduling and provisioning flights A high-end charter jet providerPegasystems SmartBPM  7/29/2005 Press Release
    
To be Categorized 
 CitiStreetILOG JRules™  1/22/2004 Press Release
 Fannie MaeILOG JRules™  1/22/2004 Press Release
 MetLifeILOG JRules™  1/22/2004 Press Release
 SabreILOG JRules™  1/22/2004 Press Release
to be continued...     

eGov Applications
ApplicationGovt. AgencyToolBusiness Case and CostsROI and BenefitsTime & Source
ClaimsUnemployment Compensation
CUBS Comprehensive Unemployment
Benefits System
Sate of UtahVersata Logic Suite4 "The Life of a UI Claim Processed by CUBS", 6/20/2005
    
Hazard Awareness AdvisorDepartment of Labor and Occupational Safety and Health Administration (OSHA)EXSYS18 19 Public CIO Magazine article
   "The site features 30 expert adviser programs, each of which provide customized compliance assistance for various DOL OSHA regulations. Based on answers to dynamic questions, the expert advisers explain exactly what needs to be done to comply with a particular regulation. For example, in 10 to 15 minutes, the Hazard Awareness Advisor can interview a restaurant owner, analyze her workplace based on her answers, and write a customized, five- to 20-page report on probable hazards. Typically such a report would require a knowledgeable professional one-day to visit the business, and another day or two to write the report. Savings to small businesses from this adviser alone amount to between $40 million and $83 million per year, according to OSHA."
to be continued...     

ROI and Benefits Table

1Improve business response time across the Company's product categories
2Creating an even better user experience
3Improving time-to-market of the Company's products and services
4Deliver higher quality services to clients at a lower cost
5Uses business rules to simulate the decision process of experienced credit agents
6In operation for over 10 years without having to rewrite the original rulebase
7Less than five people maintain the core application, which supports all AMEX card products worldwide
8Core application contains over 3,000 business rules, and the entire system contains about 35,000 business rule
9Helps the customer evaluate alternative choices
10Helps determine the quantities required to meet performance requirements, and estimate material costs
11Management believes that 30 percent of DuPont's resin sales in the following year were attributable to accounts where Packaging Advisor helped open the door
12DuPont believes this is the first expert system designed as a keystone in a new product's marketing communications strategy.
13DuPont claims over $1 billion in savings from their expert systems, and adds that for every $10,000 invested in expert systems, they obtained over $1 million in benefits.
14Automates entire claims review process.
15Cuts cost per claim from $1.23 to 15 cents.
16Frees RN’s to handle the tough cases.
17Saves United Healthcare $15 million/year.
18Based on answers to dynamic questions, the expert advisers explain exactly what needs to be done to comply with a particular regulation. For example, in 10 to 15 minutes, the Hazard Awareness Advisor can interview a restaurant owner, analyze her workplace based on her answers, and write a customized, five-to 20-page report on probable hazards. Typically such a report would require a knowledgeable professional one-day to visit the business, and another day or two to write the report.
19Savings to small businesses from this adviser alone amount to between $40 million and $83 million per year, according to OSHA.
  
 
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